TeleOps Team Lead

Kaidee is seeking a TeleOps Team Lead who love technology and is passionate about Customer Service to join us.

We offer a creative working space for team to think and open to share idea – that is why we stay out of the comfort zone to learn what Thai people want in order to offer a platform our customers love to use.

We are committed to investing in people and tools to produce the best platform and continued improvement.

Responsibilities

  • Contact potential or existing customers to inform them about a product or service using scripts
  • Answer questions about products or the company
  • Ask questions to understand customer requirements and close sales
  • Direct prospects to the field sales team when needed
  • Take and process orders in an accurate manner
  • Handle grievances to preserve the company’s reputation
  • Keep records of calls and sales & note useful information
  • Do the report of daily task / weekly / monthly in order to see the trend and analysis thinking
  • Initiate idea to find the way to improve the quality in the team
  • Manage team with effective way and coordinate the other teams


Requirements

  • Proven experience as TeleOps representative or other sales/customer service role
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
  • Ability to learn about products and services and describe/explain them to prospects
  • Excellent knowledge of English
  • Excellent communication and interpersonal skills
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues and address complaints

Apply Here

TeleOps Representative

Kaidee is seeking a TeleOps Representative who love technology and is passionate about Customer Service to join us.

We offer a creative working space for team to think and open to share idea – that is why we stay out of the comfort zone to learn what Thai people want in order to offer a platform our customers love to use.

We are committed to investing in people and tools to produce the best platform and continued improvement.

Requirement

  • Have a good communication and interpersonal skill
  • Willingness to help our customers and provide them with an excellent service.
  • Ability to continuously develop and adapt to a growing team.
  • Service Mind and good attitude

Responsibilities

  • Outbound calls to user for all requirement of other department

  • Outbound calls to user in order to give a knowledge with our product.

  • Outbound calls to user in order to survey the preference in our platform.

  • Outbound calls for sell our product

  • do the report of daily task / weekly / monthly

  • coordinate with other departments

  • Other tasks assignment.

Apply Here

Software Engineer – iOS

Kaidee is looking for an awesome developer who loves to make cool apps. Someone who loves technology – love making new stuff and loves to attack old problems in different ways,  a continuously self-improving person. You must want to work in an agile development environment and with cutting edge technologies at large scale. We believe that buying and selling secondhand goods helps all Thai people and we are building the best team in Thailand to do that.

Expats are welcome to apply and we are able to provide work permits for the right candidate.

Responsibilities

  • Development of Kaidee iOS application
  • Work with UX, Product and Tech teams to create awesome mobile apps
  • Stay on top of industry issues and trends, particularly with regards to accessibility, usability, and emerging technologies

Requirements

  • Good knowledge of Clean-Architecture
  • Good with object-oriented design, data structures, algorithm design and problem solving
  • Experience in test-driven development
  • Have written a cool iOS App that you are proud to show us
  • You are proactive about ideas and speak up when you have an opinion
  • Understanding of Apple’s design principles and interface guidelines
  • Good knowledge of Swift and its ecosystems and familiar with Cocoa Touch
  • Good knowledge of iOS framework such as Alamofire, Moya and other Apple goodness
  • Experience working with automated XCTest iOS framework
  • Understanding of CI/CD and the tools and workflows that come with it
  • Experience with Git, Cocoapods, Fastlane, Fabric
  • Experience with Design System, Zeplin is a plus

Our Technology

The following is a selection of the technologies we use:

  • Python, Node.JS, React.JS, Swift (iOS), Kotlin (Android)
  • PostgreSQL, Elasticsearch, Cassandra, Kafka, Zookeeper, Couchbase
  • Airflow, Kibana, Spark, TensorFlow, Microstrategy
  • AWS EC2, S3, Redshift
  • Linux, Jenkins, Ansible, Docker, Nginx, OpenStack (Nova, Swift, Glance, Neutron)

Apply Here

Senior Engineer – Frontend

Kaidee is seeking a Software Engineer experienced with web technologies to join our team building one of the most popular websites in Thailand. We are committed to investing in people and tools to continue producing the best platform and retain our leadership position. You must want to work in an agile development environment and with cutting edge technologies implemented at scale.

We are seeking candidates with understanding of today’s engineering and architecture technologies who is seeking a position to realize their full potential.

Responsibilities;

  • Be an active member of web software development projects.
  • Improve site performance through monitoring, tuning, best practices and root cause analysis.
  • Be an advocate for agile engineering and test driven development.
  • Help guide the team in process, architecture, scalability and other best practices as applicable.
  • Stay up to date with the latest technologies and architectures.

Requirements;

  • Expert-level knowledge in web software development including Javascript, CSS and HTML.
  • A minimum of 3 years developing complex web applications.
  • Ideally experience of ReactJS and associated frameworks.
  • An understanding of event-driven service oriented architectures.
  • Experience with software testing and automation.
  • Enjoy working in an agile team environment.
  • A constant desire to improve and learn more.
  • Self-motivated, good interpersonal skills, good team spirit and responsible attitude.

Apply Here

Business Development Executive (AE) – Vehicle Vertical

Kaidee is seeking a Business Development Executive who love technology and is passionate about Automotive to join us.

We offer a creative working space for team to think and open to share idea – that is why we stay out of the comfort zone to learn what Thai people want in order to offer a platform our customers love to use.

We are committed to investing in people and tools to produce the best platform and continued improvement.

Responsibilities;

  • Collecting market insights and keeping up to date, local trends and news
  • Establishing contact and developing relationships with the car dealer and agencies (would be advantage)
  • Analyze the competitive sales environment, ensure that our proposals remain attractive
  • Communicating effectively to manage client expectations to ensure they receive a great Kaidee experience
  • Being the first point of contact with the client including as the initial technical reference point

Requirements;

  • 3 to 5 years experience as a sales consultant in the vehicle industry or other industries that serve Automotive like banking, insurance, etc,
  • Have online sales experience is a plus
  • Passionate about vehicle industry
  • Excellent communication skills, good negotiation and presentation
  • An energetic, mature, accountable, self – driven, fast learner and has strong analytical skill
  • Ability to work in a target driven company
  • Ability to work and visit customer in upcountry
  • Car and Driving license as this role required you to attend many out-of-office meetings.

Apply Here

UX Specialist

Kaidee is seeking for User Experience Specialist who wants to help grow usability, conversion, design and be part of a fun and exciting CX team supporting the leading online marketplace platforms in Thailand.

We are committed to investing in people and tools to continue to produce the best platforms and retain our leadership position.

Your responsibilities will include:

  • Working with the Head of Customer Experience, Product Development, Marketing and Data Insights team to provide user experience solutions.
  • Work with stakeholders to understand business needs, gather A/B test requirements, gather necessary qualitative and quantitative data, form hypotheses, develop predictions, and define success metrics.
  • Solve interaction design problems using analytics, A/B testing tool, usability testing and internal/external research.
  • Present formal results, insights, and recommendations to the broader digital group including product owners, designers, analysts, and strategic decision makers.
  • Analyzing users behavior and coming up with solutions for particular problems.
  • Build up a prioritized roadmap of testing ideas.
Here’s what we’re looking for:
  • Good understanding of Interface and interaction design.
  • Experiences in web analytics tools, A/B Testing tool and multivariate testing.
  • Be customer focused and dedicated to ensuring a high quality of service.

 

Basic Qualifications

  • Highly diverse UX and software engineering technology development experience.
  • Solid responsive/Adaptive design knowledge, especially pertaining to user interaction and interface design, web platform guidelines, and user experience.
  • Deep understanding of user experience, user interaction, and design across mobile platforms, devices and products.
  • Lightweight prototyping ability.
  • Working knowledge of front end web development HTML/JavaScript/CSS.
  • Experienced in Agile.
  • Previous experience with eCommerce Content Management System a plus.

Apply Here